Legal

Cancellation
Policy

Effective for all Nyle Health plans and services

Section 01

Cancellation Policy

At Nyle Health, we are committed to delivering the highest standard of personalised care to every member. We understand that circumstances can change, and we want to make our cancellation process as clear and fair as possible.

All Nyle Health plans — Independence Start (3 months), Independence Build (6 months), and Independence Achieved (12 months) — are fixed-term programmes. Once a programme has commenced, the plan is considered active and non-transferable.

Plans are non-refundable after the programme has started. Please review our Refund Policy for the 3-day exception window.
Section 02

How to Request a Cancellation

To cancel your plan or any upcoming service, please notify us in writing at least 24 hours before your next scheduled session or service delivery date.

Cancellation requests can be sent through any of the following channels:

✉
Email info@nylehealth.com Include your registered name, plan type, and reason for cancellation.
💬
WhatsApp / Customer Care +91 77638 07496
📞
Phone 020 4729 6346 Mon – Sat, 9 AM to 6 PM IST

We will confirm receipt of your cancellation request within 1 working day.

Section 03

What Happens After Cancellation

1
Access continues until programme end Once your cancellation is confirmed, you retain access to all services included in your active plan until the end of your current paid programme period. No services will be cut off mid-term.
2
No automatic renewals Nyle Health plans do not auto-renew without your explicit consent. You will not be charged for a new term unless you actively choose to renew.
3
Session cancellations If you need to reschedule or cancel an individual session (doctor, physio, or nutrition), please notify us at least 24 hours in advance via WhatsApp or email. Late cancellations may count as a used session.
4
Refund eligibility Cancellations made within 3 days of initial service delivery may be eligible for a refund as per our Refund Policy. Cancellations beyond this window are not eligible for a refund.
Individual session cancellations with less than 24 hours notice may be treated as a consumed session under your plan.
Section 04

Special Circumstances

We understand that medical emergencies, hospitalisations, or unforeseen events may affect your ability to continue a programme. In such cases, please reach out to us directly — we will work with you on a case-by-case basis to find a suitable resolution, including plan pausing or deferment where applicable.

All requests under special circumstances must be accompanied by relevant supporting documentation (e.g., medical certificate) and will be reviewed by our team within 5 working days.

✉
Write to us for special cases info@nylehealth.com

Need help?

For any questions about your plan or cancellation, contact our team at info@nylehealth.com or call 020 4729 6346. We're here to help.